Overview
Vehicle Return and Refund Policy

At Nexlink Car, we want every customer to feel confident about their vehicle purchase. Due to the nature, value, registration, and shipping requirements of vehicles, returns are handled according to the order status, vehicle condition, and written sales agreement.

Eligibility for Returns

A return may be considered if:

The vehicle delivered is significantly different from the confirmed order or written specifications.

The vehicle has a major undisclosed defect that existed before delivery.

The return request is submitted within the period stated in your invoice or sales agreement.

The vehicle has not been registered, modified, damaged, driven excessively, or transferred to another person.

Supporting documents, photographs, videos, inspection reports, and proof of purchase may be required.

Important: Contact Us Before Returning a Vehicle

Do not return, transport, or ship a vehicle without written approval from Nexlink Car.

Before starting a return, contact us at info@nexlinkcar.com with your order details and reason for the request. This allows our team to review the issue and provide the correct instructions.

How to Request a Return

Email info@nexlinkcar.com with your invoice number, vehicle details, and reason for the return.

Include clear photographs, videos, inspection reports, or other supporting evidence.

Once the request has been reviewed, we will notify you whether the return is approved and provide further instructions.

The customer must follow all return, shipping, customs, and documentation instructions provided by Nexlink Car.

Return transportation costs will depend on the reason for the return and the terms of the sales agreement.

Refunds

Once the returned vehicle is received and inspected, we will notify you of the approval status.

Approved refunds will be issued through the original payment method or another agreed payment method.

Refund processing times may depend on banks, payment providers, shipping companies, and international transfer requirements.

Shipping, customs, inspection, registration, banking, and documentation fees may be non-refundable unless the return was caused by an error made by Nexlink Car.

Deposits and Cancellation Fees

Deposits may become non-refundable once a vehicle has been reserved, sourced, inspected, prepared, registered, documented, or scheduled for shipment.

Any applicable deductions or cancellation charges will be explained in the quotation, invoice, or sales agreement.

Exchanges

Vehicle exchanges may be considered subject to availability and written approval.

Any difference in vehicle price, shipping costs, taxes, documentation charges, or other expenses must be paid before the replacement vehicle is released.

Non-Returnable Vehicles

Returns are generally not accepted for:

Vehicles specially sourced or ordered for a customer.

Vehicles that have already been registered, exported, modified, or shipped.

Vehicles damaged after delivery or after the risk has transferred to the customer.

Returns requested because the customer changed their mind.

Vehicles that cannot be imported, registered, or used because the customer did not confirm local regulations before purchase.

For questions or assistance, please contact us at info@nexlinkcar.com. Customer satisfaction and transparent service are important to Nexlink Car.

Website: nexlinkcar.com
Email: info@nexlinkcar.com